Q: What documents do I need for my interview?
A: on Section Documents in our web page you will find some information that past clients have tell us they ask at the consular interview. Please consult your attorney if you have doubts on your documents remember we are not lawyers.

Q: Do I get a refund if I decide to cancel or reschedule my appointment?
A: Sorry, but the answer to this is no. We do not issue refunds once we have begun processing your paperwork. We begin processing immediately after receiving your documents. The U.S. Consulate also clearly states that the visa application fee is non-refundable, therefore, if we make that deposit for you, we can not refund that either. We ask that you make sure you are coming down before sending your documents

Q: What happens if I need to reschedule my appointment?
A: The visa application fee receipt will be valid for up to one year at any US consulate in Mexico. We may have to register you as a visitor once more at an additional cost of $50.00. Please get with us on this as soon as possible. We will do our best to work with you.

Q: What happens if I get rejected? Will I be allowed back into the U.S.?
A: It is up to the Immigration officer at the port of entry interviewing you to let you in back or not. You can apply for a visa waiver at the port-of-entry for $265.00 if the officer decides to let you in. You may also ask the consulate to allow you to re-enter for a short period of time to gather your belongings. In the worst case scenario and you were not allowed back to USA in either office, we will help you in Matamoros and in anything you might need and also help in applying for the departure permit so you can go back to home country that’s if needed.

Q: What issues have you come about?
A: very small percentage pf applicants get refused: forgetting documents, DWI, out of status, people having to go through extra security clearances which may take up to 3 weeks. Every issue like this has been resolved one way or another in either 1 day to 3 weeks. We ask that you please come prepared.

Q: How long will the whole process take? (*VERY POPULAR QUESTION)
A: There is no way of telling how long it will take. Usually we are back on average by 1pm but is unpredictable. Plan on using the whole day for this purpose, although you probably won't need that much time is for you to be cautious.

Q: Is it necessary to obtain a Mexican entry document? Why?
A: Yes. Unless you are a U.S. citizen or Canadian citizen, you are required by Mexican authorities to obtain an entry document to enter legally. Also, as our clients, we are responsible for your legal entry into Mexico. We are liable for fines and/or punishment from the Mexican government if we transport anyone without it. Please remember that in Mexico it is your (our) responsibility to report at the Mexican Immigration upon entering. You will have proof that you reported once you have your entry document stamped. The entry document is more of a precaution in case anything goes wrong. We can make all the necessary arrangements for an extension or departure in case it is needed.